The hotel is modern and comfortable, offering a fine business centre and library with Internet terminals. There is even a private party function room complete with large screen video and karaoke sound facilities. Comprising a total of 116 rooms, the air-conditioned hotel welcomes guests in a lobby with 24-hour reception and check-out service. Further facilities on offer to guests include a hotel safe, currency exchange facilities, a cloakroom, lift access, a café, bar, disco and restaurant. Guests may additionally make use of the WLAN Internet access, room and laundry services. Those arriving by car may leave their vehicle in the hotel car park.

The hotel is situated in a prime location within the Luohu district. It is within walking distance to Shun Hing Square (the Diwang Building), Shenzhen Grand Theatre, Shenzhen Book City and the Stock Exchange, but also just a block from Shenzhen's finest luxury shopping centre, the MIXc at Citycrossing, which is one of the biggest emporiums in Shenzhen. The Shenzhen Metro is only 1 block away and the train station and border crossing to Hong Kong are less than 5 minutes by taxi.

Two fine Chinese restaurants are located on the ground and first floors. A breakfast buffet is served each morning.