This is a sanctuary hotel for holidaymakers, families and business travellers alike and is ideal for all guests who expect excellent hospitality and efficient services. It comprises a total of 102 rooms and guests have the choice of 4 different types of accommodation at the hotel: Boutique, Superior and Family rooms, as well as Suites. Facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception and check-out service, a hotel safe and a currency exchange facility. It also offers a restaurant and guests may take advantage of the room and laundry services. There is parking for those arriving by car.

This hotel is situated only 10 minutes from the old market and the Phsar Leu and is close to major shopping and restaurant outlets. The heritage-listed Temple of Angkor Wat is only 15 minutes' drive away, as is Siem Reap Airport.

Guests are served breakfast on the shady terrace each morning. The Ratanak Restaurant and bar offers a buffet with noodle/pasta dishes, as well as à la carte and a set menu for lunch and dinner.