The hotel, which has 472 guestrooms in total, was renovated in 2006. It was the first hotel built on the river banks of the Singapore River, and commands views of the river and scenic Singapore. It is air-conditioned and has 24-hour reception, a safe, currency exchange facilities, lift access and a shop. Besides three international class restaurants serving Japanese, Chinese and local/western cuisines, the hotel also has a lobby lounge. There are also banquet and conference facilities, a business centre/reception with fax service and Internet access (subject to fees). WLAN access is also available at River Garden and the lobby lounge. Wheelchairs are available on request. Room service is also available 24 hours a day (subject to fees). A laundry service and parking facilities are also on offer (both subject to fees). Large and bright lobby, a Jade Chinese Junk sculpture sits on one side of the lobby. The lobby lounge is next to the reception and it could be of use as waiting lounge for group check-in.

The city hotel is located on the banks of the historical Singapore River, near Chinatown, just a 5-10 minute drive away from the central business district, Orchard Road shopping area and Suntec City. In addition, Changi International Airport is 20 minutes away.

The River Garden serves a buffet as well as à la carte dishes of local and western favourites for breakfast, lunch and dinner. For those seeking al fresco dining, the River Terrace offers tables over-looking the river. The River Palace Chinese Restaurant is also open for lunch and dinner.