Renovated in 2006, this 21-storey city hotel offers guests a choice of 663 rooms and suites, world-class conference and recreational facilities and superb restaurants. Further facilities on offer include an entrance hall with 24-hour reception, a hotel safe, a currency exchange facility and lift access. Guests may also make use of the on site hairdresser, restaurants and public Internet access. The hotel's business centre provides services such as conference arrangements, translations, courier services, library facilities and laptop computers. Audio-visual equipment is also available on request. Room service is available for a small additional fee and there is parking provided for those arriving by car.

The hotel is located in the shopping and entertainment district of Orchard Road, 2 km from Clarke Quay. Buses and taxis are available at the hotel doorstep. Close by guests will find a whole host of shopping centres, including Far East Plaza, Scott's Shopping Centre, Shaw Centre and Tangs Shopping Centre, which also house a number of restaurants, bars and cafes. 10-15 minutes drive away are the Marina Bay Park, Fort Canning Park, Singapore Art Museum, Suntec City Exhibition Centre and the Esplanade Theatres on the Bay. The city centre is just 200 m away. Nightlife at Orchard Towers is just a 10-minute walk from the hotel and there is a metro station (Orchard MRT) 300 m away, giving guests quick and easy access to all the nearby attractions, including the Newton Circus Hawker Centre 750 m away), Fort Canning Park (1.5 km away), Little India (2 km away) Clarke Quay (2.25 km away) and the Esplanade Theatres (3 km away). The hotel is a scenic 25 minutes drive from Changi Airport.

Dining options include Mezza 9 - which offers guests nine unique dining concepts divided into individual sections, featuring Asian and Western cuisine, Straits Kitchen, a Singapore-inspired restaurant serving up local cuisine in a contemporary market place setting, the hotel poolside restaurant Oasis, featuring a weekly BBQ buffet dinner, and Pete's Place- an authentic Italian restaurant serving homemade pastas and wood-fired oven pizzas.