This 16-storey city business hotel has a total of 215 well-appointed guest rooms, including 8 executive suites and 16 serviced apartments. The hotel underwent major renovation of its main lobby and public areas in 2007. Facilities on offer to guests at this air-conditioned establishment include a 24-hour reception, a hotel safe, a currency exchange facility, a lift, a café, a bar, a restaurant and conference facilities. For an additional fee, guests may also take advantage of the room and laundry services and the hotel also provides a business centre and public areas. There is parking available for those arriving by car (charges apply). Reception lobby is on the ground floor of the hotel with the brasserie on one end and the bar on their other. There are 4 check-in desks and some sofa are available at the corner, next to the bar. The business centre is located behind the reception.

This Singapore hotel is strategically located in the city's dynamic business, financial, convention, cultural, entertainment and education hubs. It lies within walking distance of MRT stations, Bugis village, Raffles city, Chijmes, Suntec city and Esplanade, Theatres By The Bay and the recently-opened Singapore Management University. There are also churches, temples, a mosque and other places of worship within walking distance of the hotel. Singapore Airport is 25 km away.

The hotel's Queen's Brasserie serves à la carte, set and buffet menus and offers local, Asian and Western cuisine, including mouth-watering pastries and desserts. The Fu Lin Men Chinese Restaurant serves Cantonese cuisine, seafood and dim sum. Guests can also enjoy the Queen's Bar.