Offering cosmopolitan elegance and comfort, the air-conditioned hotel comprises 652 rooms and suites spread over 2 wings: the Orchard Wing and the newer Claymore Wing. Amongst the facilities count a traditional Chinese restaurant, a colonial-style lounge specialising in high tea, and a tropical poolside bar in addition to a business centre providing secretarial services, and high-speed Internet access (fees apply). Meeting and event facilities include a grand ballroom for up to 1,500 guests. Further in-house offerings include a café, a hairdressing salon, a bar, room and laundry services (charges payable) and car parking (fees also apply). Focal point of the large lobby is the clock tower built in the centre of it. Hotel has recently undergone renovations and the lobby now looks elegant with impressive Italian marble flooring and black marbled pillars.

Located at the top of Orchard Road, adjacent to the Delfi Orchard mall and opposite to the Forum Shopping Mall, the hotel offers guests endless shopping, dinning and entertainment opportunities. Situated just 1 km from the Singapore Botanic Gardens and within 3 km of Suntec City Convention Centre, it is also just an 8-minute walk to the Orchard MRT (Mass Rapid Transit) station, and a 25-minute car ride to the airport.

Meals come in a buffet form; lunch and the evening meal may alternatively be taken à la carte.