The conference hotel has 149 en suite rooms and offers a relaxed, informal atmosphere from the moment of arrival in the lobby. The hotel has a 24-hour reception and check-out service with a currency exchange, a cloakroom and lift access. Younger guests can let off steam in the children's playground. There is a bar and a restaurant on the premises. Conference facilities are available to business travellers and WLAN Internet access is also provided (fees apply). Guests can also take advantage of the hotel's room and laundry services and those arriving by car may park their vehicles in the hotel's car park.

The conference hotel is set against a backdrop of majestic mountains, with its prime position offering panoramic views of the Indian Ocean and overlooking kilometres of beautiful beaches and the Garden Route. It is situated on the N2 National Garden Route Highway next to the Indian Ocean in the heart of wilderness. Cape Town International Airport is approximately 438 km, George Airport is approximately 262 km and Port Elizabeth Airport is approximately 335 km from the hotel.

Breakfast is served in the Garden Grill Restaurant and dinner either in the Al Fresco or Garden Grill restaurants.