The hotel, which was renovated in 2007, is a landmark on the Korean hospitality scene, having welcomed a host of dignitaries and celebrities. It is a good choice for leisure and business travellers. It has 1486 rooms in total. It has a lobby with hotel safe, lift access, café, restaurants, conference facilities, as well as room and laundry services. For drinks, guests can enjoy the wine bar, lounge, or cocktail bar. The lobby of the hotel is very large and spacious. There is a modern touch to the lobby that connects both the New and Main wings. Check-in for both parts of the hotel can be made at the main lobby check-in counter.

The hotel is located at the hub of Seoul's premier business and shopping districts, within walking distance of major international corporate headquarters in the financial and industrial and trade sectors.

The hotel offers various dining options to guests. There are 17 restaurants and bars, including Korean, Japanese, Chinese, and European options. One restaurant serves buffet-style meals.