Completely renovated and modernised in 2004, the hotel comprises a total of 143 rooms, of which eight are suites, set over six floors. Facilities on offer include an attractive foyer with 24-hour reception, an express checkout desk, currency exchange facilities, a cloakroom, and lifts. A bar and a cosy restaurant with a non-smoking area cater to guests' culinary wishes, and there is a public Internet terminal with W-LAN access, and a range of conference rooms fitted with the latest technology are available to guests arriving on business. Room and laundry services complete the offerings, and there are on-site parking spaces for those arriving by car. The hotel is fairly large and keeping in line with the Victorian style.

This hotel is located directly in the heart of Southport, only a few minutes on foot from the enchanting pier and the beach. From the hotel, guests can also explore a range of further attractions such as the Pleasureland Fun Park with its countless rides or the botanic garden, which invites guests to enjoy a stroll. Southport zoo and the beautiful Kings Gardens are also in the immediate vicinity of the hotel.

Guests are invited to serve themselves from the breakfast buffet.