The hotel's ground level has 26 rooms all with a private patio leading out onto beautiful manicured lawns and a sparkling pool. An upmarket restaurant also leads out to the pool patio area. The lounge/reception area and conference facilities are also situated on the ground level of the air-conditioned hotel. The fully equipped 100-seater conference/function facility is also situated on the ground floor. With its lakes, lagoons, freshwater swamps and grasslands, it supports more species of animal than the better known parks and deltas in Southern Africa. Further facilities available to guests at the historical hotel include a lobby with 24-hour check-out service, a café and a restaurant.

The eco hotel overlooks the western shores of the St Lucia Estuary. It is 20 metres away from the estuary, 100 metres away from the main street and just 2 km away from the beach. The centre of town is all within walking distance. The reserve is rich in cultural and conservational history, with Zulu battles having been fought here. This area also was the private hunting grounds to King Shaka. It is home to Africa's Big 5 as well as cheetah, wild dog, hyena and general game species. Experienced guides will bring guests up close and personal to nature and the open vehicles offer excellent photo opportunities.

The restaurant is open to both hotel guests and non-resident guests and offers full English buffet breakfasts. It also offers a light lunch and full à la carte menu for lunch and dinner along with regular buffet lunches and dinners.