This is a classical, spacious and truly elegant hotel conveniently situated at the heart of the potteries in the centre of Stoke-on-Trent. The hotel has a warm and welcoming atmosphere that emphasises friendly and hospitable service. It has excellent facilities as well as en-suite guest rooms and public areas. The hotel has 88 guest rooms in total and offers facilities including a lobby with 24-hour reception and check-out services, a hotel safe, cloak room, lift access, a café, bar and restaurant. In addition the hotel provides conference facilities, WLAN Internet access and a car park. There is a very large lounge area which is decorated in rich fabrics and colours, sympathetic to the original Victorian elegance of the hotel.

Easily accessible by all modes of transport, the hotel is situated directly opposite the local railway station, whilst Manchester and Birmingham airports are both within an hour's drive. If travelling by car the hotel is accessible via the M6. Stoke town centre can be reached in 10 minutes by car, where guests will find restaurants, bars, clubs and shops. The nearest bus stop and train station are just 5 metres from the hotel. The hotel is located 20 minutes from Alton Towers Theme Park - an ideal day out for the whole family. Stapeley Water Gardens, the world's largest water garden centre and Waterworld Indoor Tropical Aqua Park, are also close by.