This family-friendly, full service city hotel comprises a total of 63 rooms spread over 3 floors. Facilities on offer to guests include a lobby area with a 24-hour reception and 24-hour check-in/check out-services, a hotel safe and a currency exchange facility. Further facilities include a TV lounge and conference facilities. Guests may also take advantage of laundry services and 24-hour room service, and there is limited parking available for those arriving by car. The establishment also features the Arden bar, the Bard's restaurant, the Terrace eatery and garden areas. Wireless BT Openzone Internet access is available throughout the hotel and incurs additional charges.

This hotel is located in the heart of Stratford-upon-Avon, directly opposite the Royal Shakespeare Theatre and The River Avon. With the main shopping area less than 2 minutes' walk from the hotel, the location really has something for everyone. Guests will find restaurants, bars, shops, nightspots and links to the public transport network all within 5 minutes' walk. The hotel is 44 km from Birmingham International Airport.

The hotel serves a cold buffet breakfast selection along with a full hot English breakfast. Lunch and dinner are served daily in the Bard's restaurant. Bar meals are also available at the Arden bar, and throughout the summer period the hotel opens the Terrace which serves light meals and snacks daily al fresco, weather permitting.