This 294-room hotel comprises a total of 7 storeys and is fully air-conditioned. Guests are welcomed into a lobby with 24-hour reception and check-out service, a hotel safe, currency exchange facilities and a cloakroom. On-site facilities include lift access, conference facilities and, for a fee, WLAN Internet access. The bars and restaurants play a large part in the overall appeal of the hotel, with each outlet offering a diverse selection of dishes and accompanying beverages. Room and laundry services are available for a fee and guests arriving by car can leave their vehicles in the nearby car park. Those wishing to explore the local surroundings can hire bikes from reception (fees apply).

This city hotel is located off the Gan Jiang Road, in the centre of the old and scenic city of Suzhou. The establishment lies just 10 minutes from Singapore Industrial Park and is 20 minutes from the New District of Suzhou City, placing it at a crossroad between the classic and the modern. The centre of town can be reached in just 5 minutes on foot and the Suzhou Museum is 2.8 km away. Shanghai is some 90 km from the accommodation.

This establishment offers half-board, full-board and all-inclusive packages. The Lobby Lounge provides an excellent place for rendezvousing with good company; the Atrium Café is an ideal place in which to enjoy sumptuous Asian and international favourites prepared by culinary experts; whilst the hotel's 24-hour room service offers in-room dining pleasures. The Sampan Seafood Restaurant serves delectable Cantonese cuisine prepared by expert chefs. Private rooms for dining and entertaining are also available upon request.