The 28-storey hotel, built in 2008, offers 287 guest rooms and ten meeting rooms equipped with the latest audiovisual facilities. The meeting rooms are suitable for various meeting groups, ranging from 10 persons in boardroom style to 250 persons in theatre style. A team of professionally trained staff attend to the needs of meetings, catering, theme parties and conferences and will ensure the success of every event. The hotel is air-conditioned and the lobby offers 24-hour reception and check-out service, a hotel safe, currency exchange facilities and a cloakroom. Other facilities include a hairdressing salon, games room, café and restaurants. Room service, laundry service and a car park are also available to guests.

The hotel is conveniently located in the Shilu commercial, shopping and entertainment district. It is right next to the Suzhou traditional cultural street, the Shantang Street. Transportation is easy and convenient. Shanghai is just 1 hour away by bus, while the hotel is 3 km from the Hi-Tech Industrial Development Zone, 6 km from the Suzhou Singapore Industrial Park and 2 km away from the railway station.

The Songhelou Suzhou Restaurant, with a great reputation and over 200 years of history, serves mouth watering Suzhou dishes. The Tulip Café is an authentic international restaurant serving Western and Asian cuisine, while the Moxiangyuan tea bar and the Banquet Hall offer a wide selection of food and drinks, whether guests are looking for a casual snack or a full dinner. Breakfast is offered as a buffet or continental breakfast, lunch and dinner are offered as buffets, set menus or à la carte. The hotel also offers all-inclusive packages.