This strategically situated, air-conditioned hotel offers 220 well appointed guest rooms, as well as a 560 m² function room and 15 conference rooms with advanced facilities. There is also a hairdressing centre, chess and cards room, as well as other entertainment facilities. Guests are welcomed to the 13-storey hotel in the lobby with a 24-hour reception and check-out service, as well as a hotel safe, cloakroom, currency exchange facilities and lift access. Dining options are covered by the hotel bar, pub, café and restaurant, while the hotel disco provides for after dinner entertainment. The hotel also offers WLAN Internet access, room and laundry services and the option of hiring a bike for those who wish to discover the surrounding area under their own steam. Those arriving by car may leave their vehicle in the hotel car park or garage.

This hotel is situated next to the famous Panmen Scenery Area, a great choice for exploring the historical sites and landscape of Suzhou. It only takes 5 minutes from the hotel to reach the bar district, as well as Suzhou South bus station. The Tongli Scenic Zone and Zhouzhuang Watertown are both some 10 km from the hotel.

The 2 restaurants and room service offer guests a wide variety of western and Asian cuisine. Canglang, the coffee bar of the hotel, provides self-service dishes from various countries including Chinese and western food, while the Suyuetang Chinese restaurant serves delicious cuisine from Guangdong, Hong Kong and Suzhou. The Saloon is where coffee, tea and cocktails are available.