This city hotel with its white walls and black tiles embraces the delicate balance between renowned traditional Suzhou architectural elements and modern living comfort. It is an ideal destination for business and leisure travellers alike and comprises a total of 356 rooms, a garden and a terrace. Facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception and check-out service, a hotel safe, a currency exchange facility, a cloakroom, lift access and a newspaper stand. There is a beauty salon, a hairdressing salon, a bar, a pub and a restaurant, and business travellers will appreciate the conference facilities and WLAN Internet access. Guests may also take advantage of the room and laundry services, and there is parking available for those arriving by car.

This hotel is located 1.5 km from the China-Singapore Suzhou Industrial Park, a stone's throw away from World Heritage Sites and famous attractions such as Master of the Nets Garden, Pan Men gate and Hanshan Shi temple. It lies just 5 minutes' walk from Suzhou Grand Canal.

Plum's Cafe is situated by the side of a tranquil pond and offers a wide range of Western, Oriental and international food. Guests can select their breakfast from a buffet, and the midday and evening meals may also be enjoyed in buffet form, from a set menu or à la carte.