In the tradition of all hotels from this chain, guests here will experience warm, reliable and efficient service. Guests are welcomed into a reception hall with 24-hour check-in. With a total of 359 rooms and suites, this establishment features lift access, a bar, a restaurant, conference facilities, room service and a car park (parking fees apply). Large lobby is accessible on level 8 via lifts from the ground level. There is a lounge and bar area on one side and conference facilities on the other side.

The hotel enjoys a vibrant inner-city location, offering relaxed and luxurious surroundings right on the doorstep of some of the best dining, shopping, entertainment and landmarks Sydney has to offer. The Sydney Harbour Bridge, the historic Rocks, the Sydney Opera House and the beautiful Botanic Gardens are all within easy reach of the hotel.

Modern Australian cuisine is served at the restaurant, JPB, complemented by fine wine from the restaurant's extensive wine cellar. The hotel bar and lounge, Crossroads, serves an express lunch and afternoon high tea in plush surroundings.