This 400-room resort is noted for its warmth and friendliness, offering an atmosphere of elegance combined with traditional southern Thai comfort. Guests are welcomed into the foyer by a 24-hour reception and check-out service, where they may avail themselves of use of the hotel safe, currency exchange facility, room and laundry services (the latter both for a fee). Other features of the hotel include kiosks for smaller goods, a bar, pub and disco, two restaurants and extensive conference facilities. Parking is available to guests arriving by car.

The city hotel is located amidst elegantly-landscaped gardens and a mountain rice paddy field, and is perfectly positioned overlooking the historic city of Nakhon Si Thammarat. It is only 20 minutes away from Nakhon Si Thammarat airport, 10 minutes from the city centre and 5 minutes' walk from the Lotus department store.

Restaurants at the hotel offer unique international cuisine. The Cocktail and Tea Lounge is an off the lobby rendezvous. Breakfast is served as a buffet, continental or from the menu, lunch may also be enjoyed as a buffet, à la carte, or from a set menu, while dinner is served à la carte or as a fixed menu.