The hotel's priority is to satisfy all guests with attentive service, and unmatched accommodation designed and furnished with all facilities and amenities. This city hotel comprises a total of 150 rooms, a garden and a terrace. Facilities on offer to guests include a 24-hour reception and 24-hour check-in/check-out service, a currency exchange facility, a TV lounge, a restaurant, conference facilities and Internet access. Guests may also take advantage of the room and laundry services and there is parking (for an additional fee) for those arriving by car.

The hotel is located in the town centre, near the clock tower, only a 5-minute drive from Phitsanulok railway station and Phitsanulok bus terminal. Guests will find bars, the tourism centre, a park and shopping facilities in the immediate vicinity of the hotel. Within a 3 km radius are the following attractions: Wat Phra Si Rattana Mahathat, the King Naresuan Shrine and the Folklore Museum.

The restaurant serves Thai, Chinese and European dishes for breakfast, lunch and dinner from a set and à la carte menu.