This hotel is spread over 18 floors and comprises a total of 459 rooms, of which 10 are suites and four are disability-friendly. The hotel welcomes guests in a spacious lobby with a 24-hour reception, a safe, a currency exchange desk, a cloakroom, and lifts. The fully air-conditioned hotel features a café, a newspaper stand, a bar, a breakfast room, and a steakhouse restaurant. In addition, conference facilities may be used by those staying at the hotel on business, while all guests may take advantage of the public Internet access with WLAN. Room and laundry services round off the facilities on offer. A car park and garage facilities are available for those arriving by car as well as a bicycle storage room for cyclists. The lobby is large in size and beautifully decorated in modern style with plenty of spacious seating areas.

This hotel lies in the heart of Toronto city centre and is directly connected to its most popular shopping complex, the Eaton Centre. In just 15 minutes on foot, guests will reach countless sights such as Chinatown, the CN Tower, Rogers Centre, the theatre district, and many more. Public transport, including bus, railway, and underground stations, is situated just 500 m from the hotel

The hotel features three restaurants and a lounge, with one restaurant serving Continental cuisine in a warm dining atmosphere and a spectacular atrium restaurant with indoor and outdoor dining, serving American cuisine. Drinks and light dishes are served in the lobby lounge.