The air-conditioned hotel comprises a total of 36 standard rooms and 4 suites, as well as a lobby with a reception manned around the clock, a lobby bar, a currency exchange facility, a cloakroom and lift access. It also features a souvenir shop, a games room, a communal living room, a smoking room, a café and a restaurant. Further facilities include car hire, public Internet access, room service (additional charge), medical care and a laundry service.

The hotel complex is situated in the centre of Trinidad, a jewel in the crown of 16th century colonial architecture, and therefore awarded UNESCO world heritage site status in 1988. The regional airport is only 2 km away, and bars and the Céspedes Park are in close vicinity to the hotel. Playa Ancon beach is about 13 km away, Torre de Manaca Iznaga about 20 km, and Valle de los Ingenios about 25 km away. The distance to Cayo Coco is about 247 km, to Havana about 335 km.