The hotel was renovated in 2005 and consists of a 3 storey building as well as an annexe block with 45 double rooms as well as 3 suites and a wonderful Victorian garden with water features. The facilities include a 24-hour reception, a currency exchange desk, a cloakroom, lifts as well as a cosy bar with a chimney. Furthermore, there is an air-conditioned à la carte restaurant with highchairs for infants as well as a conference room and an Internet terminal. In addition, there is also room service and laundry service available for guests' use. Those arriving by car may make use of the hotel car park.

This hotel is located near to the vibrant centre, the idyllic Culzean Castle and the old town. An abundance of shops, cafés, lively bars as well as nightclubs are located in the immediate vicinity,

Either continental or full Scottish breakfast is available in the Jockey club restaurant. A la carte dinner is also offered in the main restaurant with an informal lunch and supper served in the Lounge midweek.