The hotel has been carefully, thoughtfully and brilliantly designed and is just that little bit different. It has a contemporary feel in a classic setting. It is home to one of Belfast's best restaurants, a bar filled with friends, sumptuous accommodation and business and conference facilities that will fulfil guests' expectations. Built in 2009, the air-conditioned hotel houses 130 guestrooms, a lobby, 24-hour reception and check-out service, a hotel safe and currency exchange facilities. Additional features include lift access, a café and WLAN Internet access. For a supplementary fee, guests can take advantage of the hotel's room and laundry services, car park and bicycle hire.

Located in the heart of Belfast city, adjacent to the glorious Grand Opera House, the hotel stands discretely on Great Victoria Street. All the best shopping, entertainment, bars, pubs, clubs, restaurants and visitor attractions are within walking distance. The Europa Bus and Rail Station is within 200 m of the hotel, and the infamous Crown Bar owned by the National Trust is across the road. Local transport links can be reached in about 1 minute on foot. City Bus tours leave from beside the hotel, and tourist attractions such as the W5 Interactive Discovery Centre, the Titanic Museum and the Odyssey Arena are about 10 minutes away by public transport. The Botanical Gardens, the Palm House and the Ulster Museum are about 5 minutes' drive away, and the Waterfront Concert Hall is about 1 km from the hotel. Belfast City Hall is around a 3-minute walk from the hotel. The beach at Holywood and the sea at Jordanstown are both approximately 8 km from the hotel. Guests can reach the lake in Hillsborough in around 20 minutes by car. The River Lagan is about 1 km away, and the Belvoir Forest is approximately 4 km away. The Botanic Park is about a 15-minute walk from the hotel. The city of Lisburn is around 15 minutes away by car. Belfast's 2 airports are close by; George Best Belfast City Airport is approximately 5 km from the hotel and Belfast International Airport about 34 km away. Other airports include the City of Derry Airport around 110 km from the hotel, Donegal Airport approximately 125 km away and Sligo Airport, which is about 160 km away.

A full Irish and Continental breakfast is served in the Fitzwilliam Dining Room. Table d'hôte lunch and set menu lunches and dinners are also served in the contemporary Fitzwilliam Dining Room all using the best of fresh local produce. The hotel's bar also offers a range of snacks served throughout the day.