This family-friendly hotel has 123 spectacular bedrooms and offers an array of services, including luxury accommodation, a top-class leisure centre, high-tech conference facilities and exquisite banqueting facilities for weddings. Guests are welcomed into a lobby with 24-hour reception and check-out service. Facilities include air conditioning, a hotel safe, currency exchange, cloakroom, lift access, WLAN Internet access, room and laundry services, and a car park. Guests can wine and dine in the bar and restaurant.

The hotel is located 20 minutes from central London, yet nestled in the tree-lined tranquillity of Chiswick High Road. The hotel is within walking distance of Gunnersbury tube station (district line), national rail station as well as Kew Bridge station. Heathrow Airport is about 20 minutes from the hotel.

The hotel serves a continental breakfast.