The well-maintained hotel is housed in a historical building that dates back to 19th century and comprises a total of 4 floors with 136 rooms. Facilities on offer include a foyer with a 24-hour reception desk, a currency exchange counter and a lift. A conference room, a hairdressers, a café, 2 bars and an à la carte restaurant with highchairs for infants are all available. Guests may take advantage of the public Internet terminal, bicycle hire service as well as room and laundry services. Hotel car parking spaces are also available. The lobby is fairly large and welcoming.

This hotel is situated at the heart of Stoke on Trent close to many shopping and entertainment venues. Links to the public transport system are located 200m from the hotel, just a couple of minutes on foot. Alton Towers theme park is around 30 minutes drive and Liverpool airport is 60 km from the hotel.

Guests are offered buffets for breakfast, lunch and evening meals. Lunch as well as the evening meal may also be chosen from the à la carte menu.