This city hotel demonstrates a commitment to consistently exemplary customer service and satisfaction by exceeding every guest's expectations, providing customers with prompt service. Some of the many features of the hotel include high-speed Internet access (complimentary WLAN access in the lobby), a virtual office, and a 24-hour business centre, concierge service and a reception. A W.H. Smith Gift Shop is located on the premises and valet parking is also available for a fee of USD 29 a day. The hotel offers the best in luxurious classic contemporary accommodation, featuring 479 rooms, a casual coffee shop, restaurant, intimate cocktail bars and 24-hour room service. A one-stop Instant Service guest centre provides a quintessential single point of contact approach to guest satisfaction. Further facilities include air conditioning, a hotel safe, lift access and laundry service.

This hotel is housed in a luxury property strategically located adjacent to New Orleans' French Quarter on the historic St. Charles Avenue Streetcar Line, next to the renowned Warehouse/Art District and Harrah's Casino. The hotel is just a short walk from the Aquarium of the Americas, the World War II Museum, the newly renovated Convention Center, the Superdome, the New Orleans Arena and the Riverwalk shopping plaza. Louis Armstrong International Airport is just 24 km away.

The hotel offers a full spectrum of food and beverage options, including a charming restaurant open for breakfast, lunch and dinner as well as a lobby bar open evenings and serving light fare and cocktails. Both lunch and dinner are served from a set menu.