Fun, fresh, and very "now", the hotel is constructed in country house style and enjoys a modern interior design inspired by South Beach culture. It is well known for its personalised service for both business and leisure travellers. The air-conditioned building comprises a total of 233 rooms spread across two buildings (with 20 and 23 floors respectively), including 42 singles, 34 doubles, six disability-friendly rooms, and 15 suites. The rooms afford views over the water, mountains, or city. Guests are welcomed in the lobby area with a reception desk manned around the clock, a hotel safe, and lift access. Additional facilities include a bar, the Zin Restaurant & Lounge Westcoast, a Starbucks coffee shop, and a conference room. Also available are room and laundry services, a launderette facility, medical assistance, and an Internet connection. There is a bicycle storage room, and parking spaces are on offer for those arriving by car.

Fashionably located in the heart of central Vancouver, this hotel is situated on vibrant Robson Street, only a few steps from trendy shops and restaurants as well as Stanley Park, English Bay, and the West End. Links to the public transport network can easily be reached on foot, as can Granville Street with its nightclubs and theatres. It is approximately 1 km to the beach. Also in the near vicinity is the Canada Place cruise shop terminal and the Vancouver Trade & Convention Center.

The Zin Restaurant & Lounge Westcoast offers cuisine with global flair. Chris Whittaker and his culinary team have gathered recipes from around the world to create a style of food that is international and approachable. It is a balancing act of diverse spices introduced to simple, local ingredients, all playfully presented There are wine receptions in the evenings.