Renovated in 2001, this air-conditioned hotel comprise 35 floors in the main building and 27 floors in the neighbouring building, with a total of 733 rooms, of which 15 are suites and 22 are disability-friendly rooms. Guests are welcomed in an elegant lobby area with a reception desk manned around the clock, a currency exchange facility, and several lifts. Culinary options include a café, a bar, and a cosy restaurant with highchairs available for children. Further facilities include a selection of shops, a hairdressing salon, a breakfast room, a dining room, a bicycle storage room, and a public Internet connection. W-LAN is available throughout the hotel buildings. Business guests may make use of the conference rooms, while all guests can take advantage of the room and laundry services as well as the medical assistance. Those arriving by car may park in the garage or in the car park (charges apply).

This hotel is located in the heart of Vancouver, not far from trendy Robson Street and the Yaletown district. Links to the public transport network as well as a bus station can be found directly beside the building, while a broad spectrum of restaurants, bars, art galleries, and theatres are all located in the immediate vicinity. Guests will reach a nightclub, an underground/ urban rail station, and shops in a few minutes on foot, and English Bay lies around 10 minutes away by public transport. The famous Granville Island is situated about 1 km from the hotel, with Stanley Park a little further away. The city of Richmond is a 25-minute drive from the hotel.