The new complex comprises a total of 143 rooms and is ranked as one of the best in the city centre. It is a multiple recipient of the Best Western Chairman's Award for outstanding cleanliness and quality. The air-conditioned establishment shines with its gastronomy, shopping, and entertainment possibilities. Guests have access to gated parking, the legendary White Spot restaurant and lounge, and complimentary newspapers. Further facilities include room and laundry services, a free shuttle service to the city centre and cruise ship terminal, a fax and photocopying service, and both babysitting and crèche facilities. Moreover, guests may take advantage of the reception desk manned around the clock, the hotel safe, the currency exchange facility, the lift access, the TV lounge, the conference facilities, the public Internet connection, and the bicycle hire service.

This hotel is located only about five minutes' drive from the beach, Stanley Park, and Beaver Lake, as well as the Pacific Mall and Robson Street, where there are many shopping amenities. The hotel is also only a few blocks from a number of theatres and concert halls. Guests will reach the Fraser River in about 20 minutes by car. By boat and car, it is possible to explore the popular Granville Island with its colourful markets and marina.

Breakfast is served every morning. Lunch and dinner are available as set menus and lunch may alternatively be taken à la carte. Special dietary requirements can be provided for, including individual-specific options.