Staff provide business support services such as faxing, photocopying, and printing (surcharge). A specialty gift shop features a selection of fine arts and crafts. High- speed Internet access is available in the café. The hotel lobby exemplifies Feng-Shuis principles at their best. It is a sweeping arcing space with conversation areas comfortably defined by very elegant but understated Oriental-type carpets and well placed furniture pieces. A classic chandelier catches the light from the glass facade and distributes it throughout the lobby breathing warmth in the presence of elegance.

Facing the Inner Harbour and adjacent to the Parliament Buildings, the hotel is 2 blocks away from the shops along Government Street and 5 blocks from Fisherman's Wharf.