The hotel has set a new benchmark in luxurious, comfortable and spacious accommodation and outstanding service excellence that revives the affluent, old world charm of the Victorian age in an exquisite fashion. Comprising a total of 144 guestrooms, the air-conditioned establishment welcomes guests in a lobby with 24-hour reception and check-out service, hotel safe, currency exchange facilities, cloakroom and lift access. Guests are also provided with a newspaper stand, a casino, games room, children's playground, café, pub and restaurant. The conference facilities and WLAN Internet access (fees may apply) may be of use to business guests, whilst room and laundry services are additionally available. Those arriving by car may leave their vehicle in the car park or garage (both for a fee).

Located on Back Beach, 5 minutes from the hydrofoil ferry station and city centre. Next to the hotel is Imperial Plaza and opposite is Bien Dong Beach.