The city hotel offers guests top comfort in 33 air-conditioned en suite rooms. Facilities include 24-hour reception and check-out service, currency exchange facilities (for US dollars, euros and British pounds), a hotel safe, lift access, newspaper stand, conferencing and banqueting facilities for up to 120 delegates, wireless Internet access, 18-hour room service and a same-day laundry service. Additional services include audio-visual facilities, tour bookings, fax, e-mail and photocopying services. Those arriving by car may leave their vehicle in the secure on-site car park. A shuttle service is available for guests wishing to visit places of interest nearby, such as the golf course, the shopping centre and the cinema.

This hotel is ideally situated only five minutes' walk from the city centre and with easy access to taxis. It is opposite the Polytechnic of Namibia and Wernhill shopping centre, 3 km from the parliament buildings and 3 km from the Lutheran Church. Additional nearby places of interest include Zoo Park (around 500 m), the State House (around 1.2 km) and the College of Art (around 800 m away). The nearest airports are Eros 5 km) and Hosea Kutako International (45 km away).

Dining facilities include an office bar and a restaurant with outside catering. Breakfast, lunch and dinner are offered as buffet meals, while set menus are available on request.