Renovated in 2006, this hotel offers visitors all the amenities to make their stay as comfortable as possible. Guests are invited to enjoy the flourishing grounds and the terrace. Guests are offered a total of 48 guestrooms spread over 5 floors of which 5 are junior suites. Guests are welcomed in the lobby with a 24-hour reception, a hotel safe, a cloakroom and a lift. In addition, the hotel features a restaurant with a smoking area and highchairs for children and public Internet access. The hotel also has its own café, an auditorium, a bar, a café and dining room. Furthermore, there are a number of banquet, conference and convention rooms, a dry cleaning service, a travel office, car rental service, as well as a courier and package service. Guests may also take advantage of the room and laundry services provided, and a car park and garage are available for those arriving by car.

This hotel is located close to the Playa Cristal, the commercial centre of the city, where guests will find various restaurants and shops. Furthermore, the nearest bus station is 900 m away while the historical centre, as well as Xalapa Museum Interactivo, is around 2 km away. Xalapa cathedral lies roughly 2.5 km from the hotel, as do the city's central square and the Museo de Antropología. Hacienda el Lencero is 10 km from the hotel and the beach is roughly 120 km away. Jalapa Airport is approximately 8 km away and General Heriberto Jara Corona Airport is around 120 km from the hotel.

Breakfast is served every morning. Lunch and dinner may be taken à la carte or as a set menu. It is possible to book a half board, full board or all-inclusive stay.