Decorated in traditional Western as well as Oriental styles, the magnificent lobby is elegant and luxurious, in keeping with the hotel's exclusive character. The hotel has altogether 9 dining halls and banquet halls. The lobby has a 24-hour reception and check-out service. Further facilities at the air-conditioned establishment include a hotel safe, currency exchange, cloakroom, lift access, a hairdressing salon and Internet access. Guests can wine and dine in the café, bar and restaurant, while business travellers will appreciate the conference facilities. Further amenities include room service (for a fee), laundry service and a hotel car park for guests arriving by road.

The hotel is conveniently located in Xi'an, only about 10 km from the railway station.

The lobby bar is quiet and neat, combining the culture of an ancient civilisation and a modern atmosphere. An elegant sofa, beautiful piano performances and strong tea with fragrant flavours make guests feel far away from the noisy city. This is a great place to chat with old friends or meet new ones. The hotel offers its famous tea, coffee, Western wines, cocktails and more. Guests can select breakfast from a buffet while lunch and dinner are served from a set menu.