Guests are welcomed with 24-hour reception service. There is a hotel safe and a laundry service available. Those guests who are arriving by car may park their vehicle in the hotel's car park (fees apply). Designed for comfort, each of the 398 guest rooms is a quiet retreat. Guests can bring colleagues and friends together at the hotel's two bars (one features live entertainment), or tempt their palate at one of the hotel's eight restaurants. They will never have a dull moment throughout their stay at this hotel. The lobby is medium in size and gorgeous. The ceiling of the atrium lobby reaches up to 3 stories high. The marble stairways at the centre of the lobby lead to the restaurants on the 2nd and the 3rd floor.

The hotel is located in the city centre of Yokohama. It is close to the Yokohama Landmark Tower and the nearest station is Yokohama.

Sai-Ryu offers contemporary Chinese cuisine that takes traditional recipes, adds seasonal ingredients and prepares them in a Hong Kong manner. It is the closest thing that guests can find to genuine Cantonese cuisine in Yokohama.