This modern hotel was renovated in 2006 and comprises 214 rooms on 5 floors. It has an entrance hall with 24-hour reception, a currency exchange facility, car hire, a travel agent, a hotel safe and lift access. In addition to this guests have access to shopping amenities for tobacco and more, childcare, conference facilities, Internet access, medical assistance, laundry and room services, a kids' club and parking for those arriving by car. For guests' refreshment there is a bar and hotel restaurants. The lobby is medium in size, simply decorated with modern furniture.

The hotel is right in the hotel district of Cancun and is just 15 minutes from the city centre. The nearest shopping amenities and the Plaza Caracol are around 6 km away. Mujeres Island is 30 km away, Playa del Carmen is 65 km away, Xcaret 70 km away, Xel-Ha around 80 km away and Tulum is 120 km from the hotel. Cancun International Airport is just around a 20-minute drive away.

Arenas restaurant serves up national and international specialities. In Diletto guests can enjoy Italian dishes. There is also a snack bar close to the swimming pool.