Towering above the city's shopping district skyline, the hotel comprises a total of 1,192 rooms and suites spread over 46 floors. Renovated in 2006, it offers guests a lobby with a reception desk manned around the clock, lifts, a currency exchange desk, a cloakroom and a safe. Also available are conference facilities and a public Internet connection. Room and laundry services and parking in the hotel's own car park complete the range of services offered. In addition to a lobby bar open in the evenings, which serves attractively-priced cocktails, guests may make use of a total of three restaurants, one of which offers Italian specialities as well as breakfast, lunch, and dinner. There is also a cafe with breakfast and lunch offerings.

This hotel is situated only a few steps away from a range of world-class shopping amenities. The Navy Pier as well as the theatre district lie a short walk away, and convenient public transport links are located within 300 m from the hotel.

The establishment's Italian restaurant serves guests breakfast, lunch and an evening meal. The café offers guests breakfast and lunch, and the bar cocktails and small snacks in the evenings.