The hotel is a magnificent combination of the cultural and culinary traditions of ancient villages in the mountains of Vietnam, and modern facilities to enhance each customer's experience. Renovated in 2009, this city hotel has a total of 168 rooms. The premises are air-conditioned and guests are welcomed in a lobby with 24-hour reception and check-out service. Facilities include a hotel safe, currency exchange, cloakroom and lift access to the upper levels. Moreover, there is a hairdressing salon, casino, TV lounge, children's playground and a kids' club on the premises. Guests can wine and dine at the restaurant and bar, and there are conference facilities available to business travellers. All guests can take advantage of the room and laundry services on offer as well as the WLAN Internet access (fees apply to all three of these). Those guests who are arriving by car may park their vehicle in the hotel's car park or garage. Bicycles can be hired from the hotel for a fee.

The hotel is located in the centre of the developing Bac Linh Dam region, south of Hanoi's centre, near to the old quarter and the main centre of Hanoi. There are many restaurants and bars about 500 m away, it is roughly 200 m to the nearest bus station and Noi Bai International Airport is approximately 35 km from the hotel.

For any occasion and during any time of the day, clients will find their needs fulfilled in the three restaurants. Peppercorn serves the best steak and grills in town, and the Basil and Cilantro restaurants are the places where guests can find the most authentic Asian cuisine.