The city hotel features 57 international standard rooms, a bar, conference hall, currency exchange facilities, airport transfers, travel arrangement desk, laundry and dry cleaning (for a fee), car/motorcycle/bicycle rental, postal services and WLAN Internet access. There is a lobby, 24-hour reception and check-out service, hotel safe and lift access to the rooms. The hotel houses a café and restaurants, or guests may choose to enjoy room service (for a fee).

This hotel offers easy access to many government offices, including the Ministry of Planning and Investment and Ministry of Foreign Affairs, as well as Vietnam's finest cultural and historical relics, the Temple of Literature (Van Mieu) and Quoc Tu Giam, the first university, founded in the eleventh century.

The restaurant can seat up to 400 guests, and offers European and Asian cuisines. A breakfast buffet is served daily.