This city hotel has established a strong reputation, not only with British visitors, but also with guests from all over the world, a large number of which were introduced by personal recommendation. The hotel consists of a total of 42 rooms and apartments. There is a well-furnished lounge with a selection of newspapers, WLAN Internet access and complimentary tea and coffee facilities. Guests are welcomed into a lobby with 24-hour reception and check-out services. Further facilities include a hotel safe, lift access, breakfast room and laundry service.

The hotel enjoys a quiet location overlooking the magnificent gardens of Eccleston Square, London. Victoria train station is nearby, as are the tube, bus and coach stations, making the hotel well-situated for travelling to all districts of London. These include Chelsea, the West End, Piccadilly, Westminster, as well as the main shopping and theatre districts and many of London's museums. There is a wide variety of bars, restaurants and shops within walking distance of the hotel. The airports of Heathrow, London City, Gatwick, Luton and Stansted are roughly 26 km, 35 km, 47 km, 66 km and 84 km away, respectively.

A buffet breakfast is served daily at no extra charge, and for any early departures there is a self-service continental breakfast.