The hotel is in the middle of the old city fortifications, in a park which was Pasha el Glaoui's ancient residence. Hundreds of years old, the beautiful garden is filled with lemon and palm trees. It provides guests with a peaceful and relaxing retreat. The air-conditioned city hotel offers 167 rooms in total and welcomes guests into a lobby with 24-hour reception and check-out service, a hotel safe, currency exchange facilities, lift access and a newspaper stand. Guests may also take advantage of the hotel hairdressing salon or spend time in the casino or the TV lounge. For dining and drinks, guests can enjoy the on-site café, bar, pub and restaurant. For younger guests, there is a children's playground and a kids' club, while Internet access is available to guests for an additional fee. A laundry service is provided, and guests arriving by car may use the hotel car park.

This city hotel enjoys an excellent location just a 10-minute walk from the famous Djemaa el Fna square and 15 minutes from the commercial district of Gueliz, the modern city of Marrakech. Guests will find a range of shops, restaurants, bars, links to the public transport network, various places of interest and a park all in the immediate vicinity of the hotel.