Located in the very heart of Melbourne, the hotel is surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. The air-conditioned establishment features 200 spacious and contemporary rooms, plus a bar, a restaurant, valet parking and the most knowledgeable concierge service in town. Guests are welcomed in the lobby with 24-hour reception and check-out service. Further facilities on offer to guests include a hotel safe, currency exchange facilities, lift access, a café and conference facilities. For additional fees guests may take advantage of the WLAN Internet access, room and laundry services and the car park.

Located amongst Melbourne's famed shopping and entertainment attractions, the hotel is within easy walking distance to theatres, restaurants, cafés and bars, major sporting venues and the business district. Melbourne's famous trams stop just outside the hotel to enable easy, fun travel to the rest of this great city. Melbourne International Airport is situated at a distance of approximately 25 km.

The Louden Kitchen & Grill offers a traditional and hearty breakfast buffet and an a la carte dinner prepared just as you like it. Other dining options include the chic and cosy Cocoon Bar, Soul Cafe as well as 24 hour room service.