The hotel features 145 rooms, a restaurant, bar and Internet access. Guests also have access to the conference facilities in an adjacent hotel. Guests are welcomed into the lobby by a 24-hour reception service. The hotel also offers a currency exchange facility, room and laundry service and parking for guests arriving by car. Small to medium size, funcitonal.

The hotel is located on the shores of picturesque Lake Rotorua, within 5 minutes walking distance of the CBD, shopping centre, cafés, restaurants, cinemas, convention centre and thermal reserves. The central location means many of Rotorua's attractions are easily accessible. Rotorua Airport is approximately a 10 km journey from the hotel.

Guests can enjoy fine à la carte cuisine in the in-house restaurant, which is open 7 days a week, 365 days a year.