The hotel opened in April 2010, providing the indulgent comfort and tradition of British hospitality, whilst delivering an atmosphere of contemporary London chic in Shanghai. The Shanghai hotel offers 442 guest rooms including 127 suites and 315 Deluxe rooms. Other hotel facilities include a leisure centre, a ballroom with a capacity of 500, a Western restaurant and bar, all-day dining, a Chinese restaurant and a lobby café. The hotel is committed to providing the best possible service to guests and career opportunities to the employees. The air-conditioned property also features a lobby, lift access, conference facilities and room and laundry services (both for a fee).

This hotel is 56 km away from Shanghai Pudong International Airport, 10 km from Shanghai Hongqiao International Airport and Shanghai railway station, and 13 km from Shanghai South railway station.

The Market is a modern buffet restaurant offering breakfast, lunch and dinner as well as an à la carte menu freshly cooked to order.