The hotel, although small, is comfortable and cosy with 131 rooms tastefully refurbished in 2004, over 15 floors. Facilities include a lobby with a 24-hour reception and lifts, along with a café and Internet access. There are 6 function rooms designed for business seminars and weddings which accommodate 20-280 guests. Business services such as photocopying and faxing (fees apply) are available at reception. Room service is additionally provided as well as a car park. The lobby is fully refurbished in light colored woods and marble flooring. The lobby is medium sized with scattered seating at the sides. It is cosy yet airy due to full-length windows.

Centrally located at the crossroads of Singapore's popular shopping area and business district, the hotel is a 10-15 minute walk to Orchard Road, Fort Canning Park, Singapore Art Museum and Singapore International Convention Centre. The nearest underground station is Dhoby Ghuat MRT, a 7-8 minute walk away and there are bars as well as restaurants within 5 minutes of the hotel.

The Bayview Café provides both local and continental cuisine, served either as a buffet or from an à la carte menu. In addition, outdoor seating is available.