Fully air-conditioned, this city hotel comprises a total of 400 guest rooms. Guests are welcomed into a lobby with 24-hour reception and check-out service, hotel safe, currency exchange facilities and a cloakroom. On-site facilities include lift access, a café and a restaurant. The establishment offers a range of facilities for business guests, including a business centre with fax, photocopying, typing, EMS and Internet services. Meanwhile, the establishment's largest conference hall can hold about 200 people and is equipped with a simultaneous translation system and an audiovisual system. Internet access is provided and room and laundry services are available for a fee. Guests arriving by car can leave their vehicles in the nearby car park.

This city hotel is situated in south-eastern Suzhou. The establishment lies approximately 8 minutes from Suzhou's New District and is around 18 minutes from the Singapore Industrial Area. Most of Suzhou's top tourist attractions are within easy reach of the hotel, whilst the pier is around 6 km away and the train station is around 10 km from the accommodation.

The hotel's Chinese restaurant serves Suzhou specialties with live entertainment. The Blue House Café serves western and Southeast Asian food. The hotel bar is also a popular place to unwind.