This is a vibrant hotel and conference centre and, with a total of 182 rooms, the largest hotel in York. The hotel has 24-hour room service (for a fee), air conditioning and 13 flexible meeting rooms. Other facilities include a lobby with 24-hour reception and check-out service, a hotel safe, lift access to the rooms and a newspaper stand. The bar and restaurant offer dining and drinks. For additional fees, guests may also make use of the laundry service and car park.

This casual hotel restaurant offers an informal atmosphere and a selection of gourmet burgers, salads and desserts. In addition to the RBG Bar and Grill's menu, the restaurant's carvery features local and regional dishes that change daily for dinner. Children's meals and a Park Inn Activity pack are available to keep the little ones entertained whilst savouring a delicious meal with the family. A special menu is available for vegan and coeliac diets. A breakfast buffet is served daily.