Due to its prime location in the heart of the city, the hotel is well suited to the needs of business people, and it is also an excellent choice for leisure travellers looking for a place to relax and unwind in comfort. The hotel was renovated in 2007 and provides facilities such as a lobby with 24-hour reception and check-out services, hotel safe, currency exchange service, lift access, a restaurant and conference facilities. Additionally, guests may make use of the room and laundry services, and there is a car park for guests arriving by car. Lobby is medium in size.

The hotel lies in close proximity to the famous Night Bazaar and Anusarn night food centre. It is also surrounded on all four sides by the famous roads, Changklan Road, Thapae Road, Charoenprothet Road and Sridonchai Road. Guests staying at the hotel can take advantage of convenient transport connections, as well as the numerous bars and restaurants located in the vicinity. Chiang Mai Railway Station is just a 5-minute drive away, while Chiang Mai International Airport is located about 2 km (roughly 10 minutes' driving distance) from the hotel.

The hotel includes a terrace restaurant built amidst beautiful manicured gardens and offers delicious Western and Asian cuisine. There is a breakfast buffet, and guests may order lunch and dinner à la carte or from a set menu.